Right of withdrawal

About this translation

This is an English translation, provided so you can read what you are agreeing to. The Dutch version is the binding one: Stella is sold from the Netherlands under Dutch law, and if the two texts differ on any point, the Dutch text applies. You can read it at stella-app.nl/algemene-voorwaarden, stella-app.nl/privacybeleid, stella-app.nl/cookiebeleid and stella-app.nl/herroepen.

1. You have 14 days to change your mind

If you buy a founding membership, you have 14 days to change your mind from the day of your purchase. Within that period you can undo the purchase without giving a reason and you get the full amount back.

2. Why this right simply applies here

For digital products the right of withdrawal normally lapses as soon as delivery starts. That does not apply here: with a founding membership you buy access that is only delivered at launch. For as long as you have not received that access, your 14 days simply keep running.

Once you sign in at launch and Premium is on, delivery begins. That ends the right of withdrawal, as with any digital product you start using immediately.

3. If Stella never arrives

If Stella is not released, you get your €79 back in full, even long after the 14 days have passed. You do not have to do anything for it: we refund it to the account you paid from.

4. How to withdraw

Send an email to info@stella-app.nl within 14 days, from the address you paid with. One sentence is enough. You do not have to use a form, but you may: the model form the law prescribes is below.

Model withdrawal form — To: Mayelow, Charlotte van Pallandthof 132, 1112 ZL Diemen, the Netherlands, info@stella-app.nl. I hereby give notice that I withdraw from our agreement concerning the purchase of a Stella founding membership. Ordered on [date]. Name of consumer. Address of consumer. Email address used for the purchase. Date.

5. Refund

We refund within 14 days of receiving your notice at the latest, using the same payment method you paid with. There are no costs for this.

6. Contact

Mayelow, trading as Stella. Charlotte van Pallandthof 132, 1112 ZL Diemen, the Netherlands. Chamber of Commerce 91736838. VAT NL004912213B40. Email info@stella-app.nl.